Terms and Conditions

Terms of order

These terms of the order in no way affect your statutory rights as a consumer. No contract will exist between you and Artisan Roaster for the sale by it to you of any speciality coffee products until Artisan Roaster accepts your order by e-mail confirming that it has dispatched your order. Such acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Artisan Roaster sends the e-mail to you (whether or not you receive that e-mail). Items cannot be bought for resale without prior permission. Artisan Roaster reserves the right to refuse any speciality coffee order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Artisan Roaster also retains the right to not complete any such order provided that the monies have not been taken or a full refund is given. By placing a speciality coffee order and giving credit card details on our secure server, you the customer, are bound and contracted to complete the sale unless Artisan Roaster decides otherwise.

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Refund policy

The Roasted coffee is excluded from these terms. If goods are returned due to being unsatisfied, so long as they are returned the speciality coffee within a reasonable time, the remedy afforded to the customer under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 60 days of their cancellation.
Cancellation rights

You the customer are given the right to cancel as required by the Distance Selling Regulations. You the customer have the right to cancel your order without giving a reason; the cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the customer can be asked to return the speciality coffee and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075385183&type=RESOURCES . Roasted coffee is excluded from these terms.

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Cancelling Or Changing Your Order

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any communications. If you wish to cancel your order, providing it has NOT already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible – please email "orders @ artisanroaster.co.uk" . Orders cannot be cancelled once they have been dispatched. Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

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Returns

Artisan Roaster is committed to providing you with the highest quality speciality coffee. If however, you are dissatisfied with your purchase it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of speciality coffee that have been opened and have only taken 5% of its content and are in a saleable condition. You will be responsible for the costs of returning the goods to us.  Or if you receive a coffee that you did not order, we will provide you with a full refund or replacement provided you notify us within 7 days of receiving the goods. Please contact us via email "orders @ artisanroaster.co.uk so that we can arrange with you a suitable collection or return shipping options.

 

Payment methods

Artisan Roaster takes credit card orders from most major credit cards. All of our transactions are processed through the Worldpay secure gateway:

• All card processing is done via a secure encrypted server in compliance with PCI DSS certification.

• We cannot accept cash sent through the post and accept no responsibility for this.

 

Handling complaints

• We aim to acknowledge complaints within 7 working days.

• We will in every case advise the consumer how long it will take to resolve the complaint.

• We will in every case keep the consumer informed throughout the process.

 

Comments/Complaints

We will endeavour to deal with all complaints as quickly as possible, please contact us at "info @ artisanroaster.co.uk"